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EXPERIENCE
HUSKY

one of Canada's largest integrated
energy companies

Customer Experience Analyst

Lima, Ohio
Job Posting: Mar 4, 2019, 8:53:28 PM Unposting Date: Apr 4, 2019, 5:59:00 AM
Customer Experience Analyst-00138439-20190227

Description

One of Husky’s advantages is that we are an integrated oil and gas company. From exploration to development, production, refining and marketing, we’ve got it all! Combine this with a range of learning and development tools and an inclusive work environment, and you are well-positioned for a successful career at Husky.
We have training, mentoring and career development programs and resources to help you develop both personally and professionally – as an employee or a leader. We offer many internal leadership and business skills courses along with tuition reimbursement programs for qualified employees. Every year, a significant number of our employees are able to take on new roles within the company thanks to our strong focus on hands-on learning and development.
Husky is currently looking for a Customer Experience Analyst for our Lima, Ohio Refinery.
The Customer Service Analyst supports the core end user IS equipment and productivity software. This position is accountable for a wide variety of support and maintenance activities, including providing user support for mobile, telephony, desktop/laptop, standard productivity applications, peripherals and end-user computing devices.
The Customer Service Analyst acts as an escalation point and ensures end-user computing and physical re-location of asset services are delivered. This position is also responsible for supporting Facilities Management teams during desk and office moves, providing end-user support services as required.
Specific responsibilities will include:
  • Supports day-to-day operational activities of the deskside computing, desktop, laptop, workstations and end user support services
  • Provide deskside technical support services, such as installation, repair, and preventative maintenance of software/hardware
  • Coordinate installation, configuration and deployment of deskside hardware
  • Investigate complex hardware problems, contacting vendors or other technical sources to resolve incidents and develop solutions
  • Contribute to development to standard procedures for executive support as required
  • Perform preventative maintenance on mobile devices, telephony, workstations, desktops and laptops
  • Perform post-resolution follow-ups to service requests
  • Support Facilities Management teams for desk and office moves
  • Provide on-call support as required
  • Provide AV and meeting support as required; troubleshoot audio/visual hardware and software failures
Our ideal candidate will have the following qualifications:
  • College diploma or university degree in business or information systems
  • ITIL Foundations
  • Minimum 2-5 years' experience in a technical support role performing installation, repair, and preventative maintenance of software/hardware
  • Experience in trouble shooting software and hardware failures and identifying related network problems
  • Experience in analyzing infrastructure efficiency and help in developing strategies for improving or leveraging these systems
  • Experienced in monitoring mobile devices, telephony, desktop, laptop and workstations
  • Experienced with change management processes and can successfully integrate them with incident and release management
  • Minimum 3 years' experience working with IS in an oil and gas domain
  • Microsoft Office
  • Proven analytical and problem-solving abilities
  • Problem Resolution
  • Client Management
    • Experience in effectively interacting and communicating with business end user
    • Ability to use tact and diplomacy when dealing with various users and customers
    • Must have a proven track record of providing exemplary customer service and the ability to exercise good judgment, within established procedures and policies, to resolve client issues in a satisfactory manner is critical
  • Support & Maintenance
    • Ability to work closely with peers within Husky’s  IS and the Lines of Service to resolve end-user issues in a timely and satisfactory manner
    • Strong organizational and administrative skills to quickly identify problems and ensure user expectations are reliably and appropriately addressed in a timely fashion
    • Able to multi-task and prioritize appropriately in a fast paced environment

The Lima Refining Company is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation or gender identity.

Employment of a final candidate selected for this position will be conditional upon successful completion of required pre-employment medical and alcohol/drug assessments.
Husky Energy is an integrated Canadian energy company.  It is headquartered in Calgary, Alberta, and is publicly traded on the Toronto Stock Exchange under the symbol HSE.  The Company operates Upstream and Downstream business segments, with operations in Canada, the United States, China and Indonesia. 
Husky's balanced growth strategy focuses on consistent execution, disciplined financial management and safe and reliable operations.
Interested candidates must apply online at: www.huskyenergy.com/careers.  Only those candidates who apply via Husky's online application process can be considered. We thank all applicants for their interest in our organization; however, only short-listed applicants will be contacted.

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Notice

Beware of False Recruitment

Husky Energy’s hiring process includes an interview with a Husky employee before any offer is made. Individuals selected for the formal hiring process will be contacted directly by Husky and an interview will be arranged.

Husky is aware that some job seekers receive false employment offers from individuals or organizations posing as Husky. These individuals or organizations posing as Husky may ask for money, ID, passport, or other personal contact information. Husky does not ask for this information from job seekers.


If you have any questions or concerns, please email hr.recruitment@huskyenergy.com.